Frequently Asked Questions
1. How do you package goods for shipping?
All items are supplied in padded post bags, carefully wrapped in our Design Magpie wrapping paper.
2. I live overseas, can I order from your site?
Yes. We do sell to international customers. It is important that you are aware that there may be import duties and/or taxes applicable when the goods arrive in your country. We accept no responsibility for these costs. To find out if there will be additional charges please contact your relevant government import customs authority.
3. How long will it take for my order to arrive?
That depends on where you live, we deal with all orders promptly. After you have completed your order, we will send you an email with despatch confirmation. We use Australia Post to deliver all orders. We recommend customers choose registered mail or express post to enabling tracking of packages.
4. My delivery has not arrived within the expected time frame. What happens now?
Please contact us and we will investigate further. If you have chosen registered mail or express post, you will have received a tracking number in the despatch email we sent to to you.
5. Do you deliver to PO Boxes?
Yes, in Australia we do. Please note, registered mail cannot be delivered to PO Boxes because it must be signed for by the recipient.
6. Do you provide gift-wrapping services?
Yes. We provide FREE gift wrapping for all orders. We can also deliver your gift directly to the recipient if you would prefer (we will be sure to exclude the invoice!).
7. What currency has been used for your prices?
All of our prices are in Australian dollars (AUD).
8. Can I cancel my order and receive a refund?
To cancel an entire order or an individual item from an order that has not yet been despatched, you will need to contact us within 48 hours. Please submit your cancellation request via email on our contact page. You will receive an email confirmation once your order cancellation has been processed.
IMPORTANT: Orders cannot be cancelled once they have been despatched as they are already on their way to your address.
Our Refund Policy: Please choose carefully. We don’t normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Please retain your receipt for proof of purchase.
9. Can I return a damaged or faulty product?
All goods sold by Design Magpie are carefully inspected and wrapped before despatch to the customer. We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our contact page. We have set out our requirements relating to return of such goods on our Terms and Conditions page.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.